PRIVACY POLICY
At Benysta Microfinance Bank, accessible from www.benystamfb.com or any of our mobile applications, one of our main priorities is the privacy of our customers. This Privacy Policy document contains types of information that is collected and recorded by Benysta Microfinance Bank and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@benystamfb.com or visit our branch at 21A Kashim Ibrahim Road, Makurdi, Nigeria. This Privacy Policy applies all and any online activities and is valid for customers as well as visitors to our website, bank and mobile app with regards to the information that they shared and/or collected. This policy is not applicable to any information collected offline or via channels other than this website. Please read our privacy policy carefully to understand clearly how we collect, protect and handle your Personally Identifiable Information in accordance to our website. Consent By using our website or mobile application, you hereby consent to Benysta Privacy Policy and agree to its terms. Information we collect When you use the Benysta Microfinance Bank website or mobile banking application, we may collect and process the following types of information:
- Personal Information: When you interact with our mobile app, you may provide us with personal details such as your name, Bank Verification Number (BVN), valid identification, address, and picture. Additionally, when you sign up for the mobile app, we collect information like your BVN, name, date of birth, gender, phone number, residential address, and email address.
- Transaction Details: Details of your transactions conducted through the mobile app will be collected and stored by us.
- Permission-based Information: We may request explicit permission to access other information on your device, such as your address book, location, photos, and data from your camera.
- Images: Images may be collected for the purpose of Know Your Customer (KYC) verification and other features, such as adding your profile picture.
- In-App Chat Information: Information you provide us through the in-app chat feature to assist you with queries or support requests.
- Contact List Information: We may access your contact list information to facilitate certain functions, such as sending airtime and data to individuals on your contact list.
- Technical Information: We may collect technical information about your device and usage patterns, including but not limited to internet protocol (IP) address, browser type, device ID, internet service provider (ISP), information about your computer and software, links and materials you request, approximate location, referring/exit pages, date/time stamp, and other metadata. We may also use cookies to enhance your experience and for session management purposes.
- Providing and personalizing our services to you.
- Processing your transactions and requests.
- Conducting identity verification and fraud prevention.
- Improving and optimizing our mobile app and services.
- Communicating with you, including responding to inquiries and providing customer support.
- Complying with legal and regulatory obligations.
- Marketing and promotional purposes, with your consent where required by applicable law.
- To our affiliates, service providers, and business partners who assist us in providing and improving our services.
- To comply with legal or regulatory requirements, including responding to lawful requests from government authorities.
- In connection with a merger, acquisition, or sale of all or a portion of our assets.